In Safari, Apple has a default setting (Prevent cross-site tracking) that prevents advertisers from putting a cookie on your browser, it is called Intelligent Tracking Prevention.
Adobe looks for a cookie put on the computer by Liscio, which delivers the fillable document (eDoc). With Prevent cross-site tracking turned on, Safari blocks the eDoc from appearing. This effects all Adobe products.
If an eDoc cannot be accessed in Liscio while using the Safari browser, the 'Prevent cross-site tracking' setting must be turned off. Here's how:
- Open Safari
- Click Safari at the top of your computer screen
- Click Preferences in the menu bar
- Uncheck Prevent cross-site tracking
- Refresh your Liscio page - you should now have access to the eDoc
If you prefer not to turn off the setting, Chrome, Firefox, and the Liscio Mobile App can be used to access eDocs.