End-Users Associated with Another Adobe Account

End-Users Associated with Another Adobe Account

If your client is having trouble accessing an eDoc, their email address could be associated with an Adobe Sign account. To resolve this issue, contact Liscio Support and they will work with you to contact Adobe Support. 

In most cases, Adobe Support can remove the association. 

The original document will need to be canceled and a new document must be sent. 

Adobe does plan to attempt to solve the multi-account problem in the future.


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