End-Users Associated with Another Adobe Account
If your client is having trouble accessing an eDoc, their email address could be associated with an Adobe Sign account. To resolve this issue, contact Liscio Support and they will work with you to contact Adobe Support.
In most cases, Adobe Support can remove the association.
The original document will need to be canceled and a new document must be sent.
Adobe does plan to attempt to solve the multi-account problem in the future.
Filtering Liscio Email Notifications for End Users
We do not recommend your clients filter emails from their Liscio Accounts. We want your messages to stay in front of your clients and we know that some clients focus on email throughout the day. If your client does insist on filtering Liscio ...
How to Add a Firm Administrator for the Liscio Adobe Integration Without Being Charged for an Additional User
1. Click the ellipses (three dots) in the lower-left corner. 2. Click Admin. 3. Click Users. 4. Click +Employee. 5. For First Name, enter Adobe. 6. For Last Name, enter Admin. 7. For the Email, enter either the Outlook alias you created based on ...
Adobe Sign Limitations
Typeface (Fonts) Adobe Sign operates with a total of six fonts (Source Sans Pro, Source Serif Pro, Source Code Pro, Roboto, Slabo13px, and Lato). If templates in Liscio are set up using a font outside of Adobe's font list, problems may occur with the ...
Troubleshooting Log In with Clients
Liscio Invitation Is the client looking at the most recent email? What browser is the client using? (ex. Chrome, Firefox, Internet Explorer, etc.) We highly recommend using Chrome. Did the client copy/select the full link? (triple-clicking to ...
Karbon Integration: Troubleshooting
Troubleshooting Tips for the Lisio-Karbon Integration If you have created a record in Karbon, ensure you have run a new sync to bring the record onto the Liscio integrations page. Running a sync does not automatically create your Karbon records in ...