How to Reopen an Archived Message

How to Reopen an Archived Message

  1. Click Inbox on the left-hand side of the screen.
  2. Click the Archived tab.
  3. Click on the message you want to reopen.
  4. Type a message in the Reply box.
  5. Click Send.
  6. The message will move back to Inbox once the recipient has replied to your message.

Note: Messages cannot be reopened if the contact or the employee has been archived.

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