Implementing Terms & Conditions for SMS Texting
A Terms & Conditions with an SMS disclosure is required for using SMS texting and must be made available to your clients/recipients.
Typically, the Terms & Conditions are hosted on your firm's website. If your firm does not have a website, please send a hard copy as a PDF to support@liscio.me.
The Terms & Conditions page must contain the following details:
- Legal business name
- Types of messages the consumer can expect to receive
- Message frequency disclosure
- "Message and data rates may apply" disclosure
- Customer care contact information (Text HELP for help, contact [email address] for support, etc.)
- Opt-out information (Text STOP to cancel)
An example might look like this:
"Messaging Terms & Conditions
You agree to receive informational messages (appointment reminders, account notifications, etc.) from [Company Name]. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at [email address]. You can opt out at any time by replying STOP."
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