Karbon Integration: Troubleshooting

Karbon Integration: Troubleshooting

Troubleshooting Tips for the Lisio-Karbon Integration

  1. If you have created a record in Karbon, ensure you have run a new sync to bring the record onto the Liscio integrations page.

  2. Running a sync does not automatically create your Karbon records in Liscio, or all your Liscio records in Karbon. To do so, follow the steps in this article.   

  3. Be aware of the one-way auto-sync relationship.  If you would like to make edits to a record, it is best to do so in Liscio. 

  4. Unmatched Karbon records will be listed after all matched records and all unmatched Liscio records on the integrations page. Skip to the last pages to find these records, or click on the KarbonHQ Column heading to bring all unmatched Karbon records to the top.

  1. At this time, Liscio Relationships do not sync to Karbon. For example, if you have multiple contacts associated with an account in Liscio, those contacts will not be related to the organization when synced to Karbon. We will add this in the future.

  2. Contact Karbon Support

    1. Click Help and Feedback in the lower-left of your Karbon account. 

    2. Search their knowledge base, or chat with the Karbon team. 

    Contact Us

       Email:  support@liscio.me 
       Call Us: (765) 566-7127
       Hours: Monday - Friday | 8 AM - 8 PM EST
        Subscribe to our YouTube channel Liscio CX

      • Related Articles

      • Karbon Integration: Set Up

        Before you can set up the Karbon integration in Liscio, Liscio Support will first need to enable Karbon in your Liscio account. Please reach out to have this done. To Set Up the Karbon Integration:  Log in to your Karbon account.  Click Settings on ...
      • Karbon Integration: Searching and Filtering

        When looking for unmatched Liscio and Karbon accounts and contacts, there are a few ways to filter records on the Karbon integration page in Liscio.  Use the search box to search by record name. This will search names under both the Liscio Account ...
      • Karbon Integration: Delinking/Deleting Records and Disconnecting

        Delinking Liscio and Karbon Records Click the ellipses (three dots) in the lower-left corer, then click Admin, then Integrations. Under the Karbon integration, click View Details. Use the search box to find the record you would like to delink. Hover ...
      • Karbon Integration: Creating New Records

        You can create and link new records in Karbon or Liscio directly from the Liscio integrations page. Click the ellipses (three dots) in the lower-left corner, then Admin, then Integrations. Under the Karbon integration, click View Details. Use the ...
      • Liscio for Outlook Troubleshooting

        Liscio for Outlook Troubleshooting If you are on the Outlook Desktop App using terminal server / hosting environments and having issues, please contact Liscio Support. Note: The integration works best with modern technology. Please use Outlook 2019 ...