Troubleshooting PDF Viewing issues

Troubleshooting PDF Viewing issues

If you can't view a PDF file in Liscio, it's (almost) always a browser setting that needs changing. Here's how you can troubleshoot the issue according to your browser.

Google Chrome

1. Click on the three dots on the upper-right corner and go to Settings. 

2. In Settings, type 'PDF' in the search bar at the top and click Site Settings.


3. Under Content, go to Additional content settings and select PDF documents.


4. Make sure the option to Open PDFs in Chrome is selected. 


Mozilla Firefox

      1. Open the Application Menu (three lines on the upper-right corner) and select Settings.

      2. In the search bar at the top, type in PDF.
      3. In the Applications list, make sure the option next to Portable Document Files (PDF) is Open in Firefox.


Safari on Mac

  1. In the Finder, select a PDF, and choose File > Get Info.
  2. Click the arrow next to Open With to expose the product menu.
  3. Choose either Adobe Acrobat or Adobe Acrobat Reader from the application menu.

      4. Click the Change All button.
      5. When asked if you want to change all similar documents, click Continue.

    Contact Us

       Email:  support@liscio.me 
       Call Us: (765) 566-7127
       Hours: Monday - Friday | 8 AM - 8 PM EST
        Subscribe to our YouTube channel Liscio CX



      • Related Articles

      • Trouble Previewing PDFs in Liscio

        Follow these steps if you are having difficulty previewing PDFs in Liscio. Firefox: Click Settings. Search PDF in the search bar. Under Applications, locate Portable Document Format (PDF). Using the dropdown under the related Action, make sure it's ...
      • Troubleshooting Liscio Connectivity

        Note: This is a technical article meant for the IT personnel or anyone responsible for IT troubleshooting in your firm. If you're here, it means your firm is having trouble connecting to Liscio. There are a few reasons as well as fixes for that. Go ...
      • Sending Adobe PDF Portfolios

        An Adobe PDF Portfolio contains multiple files assembled into an integrated PDF unit. This can include text documents, e-mail messages, spreadsheets, CAD drawings, and PowerPoint presentations. The files retain their individual identities but are ...
      • Viewing Notifications

        View all unread and read notifications to stay on top of incoming information. The Notifications center includes notifications for all Messages, Alerts, and Tasks. Click Notifications. Click View All Notifications. Use the filter to search through ...
      • How to Handle Liscio Loading Issues (Desktop)

        If you're experiencing any loading issues with the browser version of Liscio, there are a few steps that can typically have a positive impact on those issues. Here are some commonly used troubleshooting steps that we'd recommend. 1) Refresh your ...