FAQs
How to Fix Log In Issues with Eero Plus and Comcast SecurityEdge
If you're seeing a blank white screen or an infinite loading icon while trying to sign in to Liscio, please follow these steps. Eero Plus Instructions Open your Eero App, and from the Discover Tab tap on “Discover” then “Eero Secure.” Tap on “Block & ...
How to Reset Multi-Factor Authentication (MFA)
If you're reading this, it means you're stuck on Enter Passcode on the Liscio Login Page and have no way of getting the passcode (Multi-Factor Authentication) for your Authenticator app. Before you reset Multi-Factor Authentication, you may want to ...
Unsubscribe from Liscio Emails
The emails you are receiving are invites to join your accountant/CPA/bookkeeper on Liscio. Liscio is used by firms to communicate and collaborate with clients in a secure and convenient environment (much like a banking app, but with your accountant). ...
How to Change your Email Address in Liscio - Clients
If you would like to change your email address in Liscio, please contact your firm. End users do not have the ability to change their own email addresses. Once your email has been changed, you will receive two automated emails: one alerting you ...
Troubleshooting Login
Liscio Invitation Is it past 7 days? If yes, the link is expired and your firm will need to resend your invite. Are you looking at the most recent email? What browser are you using? (ex. Chrome, Firefox, Internet Explorer, etc.) We highly recommend ...
How to Attach a File to a Message
To reply to a message, first click the message, and then click in the reply box. To create a new message click +Add New and then click Message. Now you can attach your files. From your computer: Click Browse in the Attachments box. In the Upload ...
How to Add Multiple Message Recipients
Click +Add New. Click Message. Click the To subject bar. Select a recipient. Select an associated Account. After the recipient is added, click the To bar again. Repeat the above steps for the desired number of recipients.
How to Add Liscio To Your Safe Senders List
If you are not receiving emails from Liscio or you are finding Liscio emails in your Spam or Junk mail, please add Liscio to your Safe Senders list. Whitelist "donotreply@liscio.me" to make sure Liscio emails go to your inbox. If you still have ...
Send Magic Link
The Send Magic Link allows you to sign in without inputting your password. 1. Click Forgot Your Password? 2. Enter your email and click Send Magic Link. 3. You will receive an email with the subject line "You requested a Liscio Magic Link". 4. Copy ...
How to Fill Out an Adobe PDF Form and Re-Send Through Liscio
Note: If you do not have Adobe, or similar system, please see the article Filling out a Fillable PDF Using Browser and Re-Sending Through Liscio. Open the message. Click the attachment. Click the Download icon. Right click on the downloaded ...
Sending Folders in Liscio
Liscio does not allow folders to be uploaded unless the folder is converted to a zipped folder. Here's how: 1. Right click on the folder you want to compress to a zip. 2. Click Send To > Compressed (zipped) folder. 3. Drag & drop the zipped folder ...
How to Sign a Document in Adobe DC
Download the document and open with Adobe. Scroll on the right-hand side in Adobe to find Fill & Sign. Click Fill & Sign. Click on the signature line to type your name. Save the file. Upload signed the document to Liscio.
Why is My Invite Link Expired?
Liscio invite emails are active for 7 days. If your invite says it is expired, but it has not been 7 days, please make sure to copy and paste the entire link. If the entire link is not copied and pasted, the invite will say it is expired. If your ...
How to Reset Your Password
Navigate to your Liscio login screen. Click Forgot your password? Enter your email associated with your Liscio account. Click Submit. Navigate to your email. Click Reset password. Enter a new password. Click Submit. Log in using the email associated ...
How to Fix a 403 Forbidden Error
The 403 Forbidden Error means you are trying to access Liscio from outside the United States. For security, Liscio is only accessible from outside the US when using a VPN (virtual private network). The security environment has changed. When traveling ...
Filling Out a Fillable PDF Using Browser and Re-Sending Through Liscio
Note: If you have Adobe or a similar system, please see the article Filling Out a Fillable PDF Using Adobe and Re-Sending Through Liscio. Note: This will not work if you are using Firefox. Chrome: Open the message. Click the attachment. Click the ...