Text Log

Text Log

The Text Log shows a record of text messages sent through Liscio by all members of your firm.  You must be a Firm Admin to access your firm's text log

To access your firm's text log: 

  1. Click the ellipses (three dots) in the lower-left corner. 
  2. Click Admin
  3. Click Preferences
  4. Click the Text Logs tab at the top of the page. 

Understanding your firm's text log: 

# of texts allowed: The 500 texts allowed limit is not enforced.  There is no limit to the number of text notifications your firm can send. 
# of texts sent to date: This is the total number of text notifications your firm has sent. 
Message # column: Hover over a record in this column to view the content of the text message.
Status column key: 
  1. Sent = There is no information on the status of the delivery. Typically, a 'sent' status will be replaced by a 'delivered' or 'undelivered' status within minutes.  If the status remains 'sent' for more than 72 hours, the status should be considered 'undelivered'.
  2. Delivered = The text notification has been delivered.
  3. Undelivered = A delivery receipt has been received indicating that the message was not delivered. This can happen for a number of reasons including carrier content filtering and destination availability.
  4. Invalid Number = The phone number cannot accept text messages. 
  5. Failed = The message could not be sent. This may be the result of queue overflows or phone carrier restrictions. 
  6. Unsubscribed = The recipient has unsubscribed from text notifications.  The text notification has not been delivered. 
  7. Queued = Your request to create the message has been recieved. 

Related Articles: How to Notify Via Text

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