Adobe & Safari
In Safari, Apple has a default setting (Prevent Cross-Site Tracking) that prevents advertisers from putting a cookie on your browser, it is called Intelligent Tracking Prevention.
Adobe looks for a cookie put on the computer by Liscio, which delivers the fillable document (eDoc). With Prevent Cross-Site tracking turned on, Safari blocks the eDoc from appearing. This effects all Adobe products. If an eDoc cannot be accessed in Liscio while using the Safari browser, the Prevent Cross-Site Tracking setting must be turned off.
Here's how:
- Open Safari
- Click Safari at the top of your computer screen
- Click Preferences in the menu bar
- Uncheck Prevent cross-site tracking
- Refresh your Liscio page - you should now have access to the eDoc
If you prefer not to turn off the setting, Chrome, Firefox, and the Liscio Mobile App can be used to access eDocs.
Source: https://techcrunch.com/2017/09/15/apple-defends-new-ad-tracking-prevention-measures-in-safari/
Contact Us
Related Articles
Adobe Sign Limitations
Typeface (Fonts) Adobe Sign operates with a total of six fonts (Source Sans Pro, Source Serif Pro, Source Code Pro, Roboto, Slabo13px, and Lato). If templates in Liscio are set up using a font outside of Adobe's font list, problems may occur with the ...End-Users Associated with Another Adobe Account
If your client is having trouble accessing an eDoc, their email address could be associated with an Adobe Sign account. To resolve this issue, contact Liscio Support and they will work with you to contact Adobe Support. In most cases, Adobe Support ...eDoc Authoring Tools
Prefill Recipient Under the Recipients drop-down menu, there is an option to select Prefill. Assigning fields to the Prefill recipient will allow firm users to fill in those fields before sending the document to your clients. This is useful if you ...Troubleshooting Liscio Connectivity
Note: This is a technical article meant for the IT personnel or anyone responsible for IT troubleshooting in your firm. If you're here, it means your firm is having trouble connecting to Liscio. There are a few reasons as well as fixes for that. Go ...How to Update Mac and Safari
Apple frequently releases new software updates for macOS. When a Mac needs to be updated, its apps do as well. This includes Safari. For the best experience, it's best to keep your Mac up to date. If you begin to experience blank pages when ...