The Text Log shows a record of all notification text messages sent by your firm through Liscio.
Note: You must be a Firm Admin to access your firm's text log.
To access your firm's text log:
Select the ellipses (three dots) in the Left-Hand Menu.
Select Admin → Preferences.
Select the Text Logs tab at the top of the page.
What You’ll See in the Log
Here’s what the different sections and columns mean:
# of Texts Allowed: Liscio says 500 texts, but this limit is not enforced — you can send as many as you need.
# of Texts Sent to Date: Total number of texts notifications your firm has sent.
Message #: Hover over this to see the actual message content.
Text Status Meanings
Queued: The message request has been received.
Sent: Message was sent, but delivery isn’t confirmed yet.
If it stays as “Sent” for 72+ hours, it’s likely undelivered.Delivered: The message reached the recipient.
Undelivered: The message failed to deliver. This might be due to:
Phone is off or out of service
Carrier blocked the message
Invalid Number: The phone number can’t receive texts.
Failed: Couldn’t send due to an issue (like a carrier restriction).
Unsubscribed: The person opted out of text messages.