A Terms & Conditions with an SMS disclosure is required for using SMS texting and must be made available to your clients/recipients.
Typically, the Terms & Conditions are hosted on your firm's website. If your firm does not have a website, please send a hard copy as a PDF to [email protected].
The Terms & Conditions page must contain the following details:
Legal business name
Types of messages the consumer can expect to receive
Message frequency disclosure
"Message and data rates may apply" disclosure
Customer care contact information (Text HELP for help, contact [email address] for support, etc.)
Opt-out information (Text STOP to cancel)
An example might look like this:
"Messaging Terms & Conditions
You agree to receive informational messages (appointment reminders, account notifications, etc.) from [Company Name]. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at [email address]. You can opt out at any time by replying STOP."